NHTSA complaint #11746136

Owner complaint summary

The contact owns a 2020 Dodge Charger. The contact received notification of NHTSA Campaign Number: 24V198000 (Air Bags). The vehicle was taken to the dealer, who initially informed the contact that parts were not yet available. The contact was later informed that parts were available, but a technician was not available to perform the recall repair. The contact stated that later, while the vehicle was unoccupied, parked, and turned off in the driveway, the front passenger's side air bag unexpectedly deployed, causing damages to the upholstery. The contact stated that there was no warning light illuminated. A second dealer, Arrigo Chrysler Dodge Jeep Ram of Ft. Pierce (5851 US-1, Fort Pierce, FL 34982), was informed of the failure but did not return the call. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that an engineer would inspect the vehicle. The failure mileage was approximately 59,000.