NHTSA complaint #11746847

Owner complaint summary

NHTSA Vehicle Safety Complaint – 2021 Kia Telluride - VIN: [XXX] I am filing a safety complaint regarding my 2021 Kia Telluride. I purchased the vehicle on XXX, with approximately 124,000 miles. An oil and filter change was performed shortly before the sale. After about 2,000 miles/126K, the vehicle suddenly lost power and stopped. It was towed to a repair shop, where technicians found the engine oil level was extremely low or empty, despite no low-oil warning light appearing. The oil was serviced, and the vehicle was returned to operation. About 3,000/129K miles later, the vehicle again lost power and stopped in Ardmore TX. It was road side mobile mechanic found little to no oil and he refill the oil. After 100 miles/129.1K again same problem engine stopped and no oil. was towed to the same shop, where technicians found little to no oil and diagnosed severe engine damage requiring engine replacement. Mechanic informed there was no oil leak from the engine however, excessive oil burning in engine causing this issue. My concern is safety. On all three occasions, the vehicle lost power on the freeway at night while my family with two kids was in the vehicle. I believe excessive oil consumption and the lack of a warning before engine failure may represent a safety defect. I request that NHTSA investigate this issue and require Kia to review the vehicle’s engine design and warning systems. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)