NHTSA complaint #11746901

Owner complaint summary

35 miles out of [XXX] on Monday, XXX our Bronco loss fuel flow in the fast lane of [XXX] and stalled while going 70mph we were surrounded by trucks also going 70mph, unexpectedly mid morning. No warning . Almost got rear ended and had to safely drift over to reach the side of the road. Very terrifying with cars going very fast behind us. We attempted to restart the Bronco and it started a few times and sputtered out. I immediately called the closest Ford dealership Gaudin and they dispatched a tow truck. The temperature was very hot and we waited for 1.5 hrs in the desert sun. The dealer provided a rental but I was not allowed to leave NV nor go more than 50 miles, they confirmed that it was a bad fuel pump. I did not receive the car back until Friday 6/19/26. This incident occurred on my first day of VC planned in [XXX]. My whole vacation was ruined, unexpected expenses, and the stress of having to drive with a defective part when it’s fixed is a problem. We have to drive back to LA and I can’t miss work. We took the vehicle to Gaupin in LA to have it serviced before this trip even an oil change on 6/11/26. They assured us that all was well, only 2 recalls showed up- rear camera and a seat adjustment bolt . Why didn’t the dealer tell us about the fuel pump and the dangers. The vin number has a listed “1 un-repaired recall - fuel pump dated 7/2025. Manufacturer #XXX, NHTSA# 25V455. No notice has come through the mail and then it states Recall incomplete in red. If it was known that the fuel pump could fail, how are owners allowed to drive around without a complete recall, and without a fix. The dealer said they are going to announce on Jun 29. Well in our case that’s a little too late. Am I supposed to drive with a defective fuel system??? They replaced the fuel pump with another new pump that will have the same issue, not a fix. On June 19 later that evening after fueling it up, a service engine light came on with exhaust system issues. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)