NHTSA complaint #11748287

Owner complaint summary

"I am reporting federal safety recall non-compliance and fraudulent remedy execution by an authorized manufacturer franchise, Bella Nissan of Union City ([XXX]), regarding NHTSA Campaign 26V-080 (Nissan Recall Code R25E2) on my 2023 Nissan Rogue SL FWD.I am the original owner of this vehicle, which has an exceptionally low odometer reading of 12,142 miles. The vehicle is used as primary medical transport for my [XXX] special needs son, who has a severe traumatic brain injury, cerebral palsy, and partial paralysis.On July 1st, 2026, I brought the vehicle to the dealership explicitly to resolve the critical engine bearing seizure and fire-risk recall. The dealership quoted a 3-hour repair window. Instead, the dealer rushed the vehicle through in 43 minutes total (Start: 12:52, End: 13:35) and recorded an impossible 1-mile odometer difference (Mileage In: 12,142, Mileage Out: 12,143). A single-mile drive is physically incapable of heating the engine oil to the high operating temperatures required by Nissan’s official engineering service bulletin to diagnose defective engine bearings.The dealership falsely certified to federal databases that this fire-risk vehicle was legally remedied, cleared the active safety flag on my consumer app, and billed the manufacturer's warranty department for work never performed. They also billed for a multi-point inspection and complimentary detail that were completely falsified, returning the car with an untouched, dirty windshield. The service advisor then actively withheld the paperwork I physically initialed at pickup, forcing me to take an internal 'Pre-Invoice Audit Copy' to conceal the non-compliant metrics.By rubber-stamping this safety recall on paper without executing the mandatory high-temperature diagnostic drive loop, this dealership has left an unverified fire-risk asset on the road, actively endangering a medically fragile family. I am refusing any future repair loops i want a buyback INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)