NHTSA complaint #11748945

Owner complaint summary

Component failed: Falken tire size 235/40R19. The tire was manually over-inflated to a life-threatening 91 PSI by the service facility. It is currently available for inspection upon request.Safety risk: Upon driving onto public Highway 79, the extreme over-inflation caused the vehicle to immediately exhibit violent structural shaking and pull aggressively toward the ditch, creating an imminent danger of handling failure and a high-speed collision.Confirmation: The vehicle safety defect and inflation failure were officially confirmed and documented via a physical inspection by certified dealer Round Rock Toyota (Service Advisor Bryan Sanders).Symptoms: Extreme, immediate physical steering wheel vibration and severe vehicle pulling. They intentionally put a critical care patient out on the road with a tire turned into a bomb and then destroyed the CCTV footage.