NHTSA complaint #11749638

Owner complaint summary

The contact owns a 2021 Hyundai Tucson. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The check engine warning light was illuminated. The vehicle was driven to the shoulder of the road before being driven to the residence. The contact’s neighbor checked the oil level and informed the contact that the oil pan was empty. The oil level was topped off. The contact stated that the vehicle was not due for an oil change for another 200 miles. The vehicle was towed to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact was informed that there was no oil in the oil pan. The contact was informed to provide the vehicle service records. The contact stated that the failure was a manufacturer's failure. The manufacturer was made aware of the failure, and two cases were filed. The failure mileage was approximately 44,807.