NHTSA complaint #11749699

Owner complaint summary

In XXX my engine turned off while I was on the highway. I went to star nissan in [XXX] and they changed the turbo hose. On XXX I got a check engine light. After 3 days the dealership said I needed a new turbocharger and the repair would cost $4100. I was told I was 9000 miles over my warranty. I currently have 69000 miles on my 2023 nissan rogue. According to the incomplete recall, engine bearings and low oil pressure could have caused my turbocharger to fail. The extended 10 year 120k mile warranty is not being honored by star nissan in bayside new york. I am not being told the diagnostics codes. I was told to either pay the $4100 or pick the car up. This engine almost killed me on the highway. Now that the engine fails again i'm being denied the repair. I am being told the turbocharger is not part of the long block, eventhough the recall clearly afects the turbocharged engine. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)