NHTSA complaint #11750328

Owner complaint summary

I have two major safety concerns for my 2021 Nissan Rogue. 1) FAILED REAR DOOR ACTUATORS ON BOTH THE DRIVER AND PASSENGER SIDE OF VEHICLE: I own a 2021 Nissan Rogue with approximately 68,000 miles. The rear driver AND passenger side door lock actuator failed, causing the rear doors to no longer lock or unlock electronically using either the key fob or the interior power door lock switch. The door must now be operated manually from the inside, no one can freely open the doors from the outside. I have to crawl in the backseat to open the doors. This creates a safety concern because, in an emergency, a rear passenger may not be able to quickly exit the vehicle if the door cannot be unlocked electronically. This failure affects a rear passenger door and could delay a child's or other passenger's ability to exit the vehicle quickly in an emergency if the electronic lock cannot be operated. It also creates a vehicle security concern because the door does not lock properly. I have found multiple reports from other 2021 Nissan Rogue owners describing the same rear door lock actuator failure at similar mileage. This appears to be more than an isolated incident. The vehicle has not been involved in an accident, and the failure occurred during normal use. 2) FAILED EGR VALVE: The EGR cooler has failed internally and is allowing engine coolant into the combustion chambers. The vehicle experienced a sudden engine malfunction related to an EGR (Exhaust Gas Recirculation) system failure. The diagnostic trouble code was P0401 –and was diagnosed with an EGR cooler failure causing coolant to leak into the combustion chambers. While driving, the vehicle displayed “Engine Malfunction-Power Reduced-Service Now.” The car went into reduced power mode, significantly limiting acceleration and normal vehicle operation, creating dangerous driving conditions. A sudden reduction in engine power on a highway or in traffic presents a significant safety hazard. Please investigate a recall.