NHTSA complaint #11750450

Owner complaint summary

I purchased my 2024 BMW X5 new at BMW Alexandria, Virginia it’s have approximately 34,000 miles . I have taken X5 into dealer warranty repairs regarding malfunction emergency call system since May 2026. Total 3 visits to dealer to resolve this issues has been unsuccessful in resolving the issues . At the moment ,‘‘quote’’from dealership below: the shop foreman has opened the TASARA CASE on the vehicle....and has sent the information to the head engineer of BMW OF NORTH AMERICA. We are waiting on a response at to what to do with the issue that we have....it may need a new HUH module . On two additional separate visits 2 TCU or TSB modules and 1 wiring harness were replaced. On 06/30/26 dashboard warning emergency call malfunction REAPPEAR AGAIN. There are numerous complaints regarding this issues online forum . BMW should take responsibility in resolving this matter maybe it’s in need of a major recall . Furthermore , defects in the emergency call system may result in loss of life / injury what the system was designed features. When I made my purchase on this X5 BMW I was believing its was reliable and trustworthy had me thinking otherwise. 7/14/26 Gotten call today from service advisor they may not be able to resolve issue and mentioned option but didn’t go into details . Afterwards received 2nd text from my service advisor case would be expedited to head engineer of BMW . Wondering what next ??