NHTSA complaint #11751002

Owner complaint summary

Vehicle repeatedly entered limp mode / lost power at highway speed a few days after the dealer performing the remedy for NHTSA Recall 23V- 010 (FCA Recall 03A, transmission internal wiring connector short). The recall remedy did not correct the defect. Prior to the recall work, the van entered limp mode on 2 other occasions. Timeline: On 7/10/26, Park Chrysler Jeep in Burnsville, MN performed the open recall remedy (Recall 03A / NHTSA 23V-010) on our vehicle. We informed the dealer we were departing on a multi-week interstate family road trip, and the dealer released the vehicle as repaired. On [XXX], about 40 minutes into our trip, the vehicle entered limp mode with a severe loss of motive power while driving at highway speed on [XXX] between Northfield, MN and [XXX]. We were able to reach the shoulder safely. After multiple restart attempts, the vehicle resumed operation. On [XXX], the vehicle entered limp mode 2 additional times under the same conditions on [XXX] in IL, and on [XXX] in IN, again at highway speed and with heavy traffic present. In one case there was barely enough shoulder to pull over safely. Each event created a sudden, significant speed differential with surrounding traffic. On 7/16/26 the vehicle was taken to Bob Chandler Chrysler Dodge Jeep Ram in Columbus, OH. The dealer's diagnosis is that the transmission must be replaced. The repair order ID is [XXX]. The vehicle is at that dealership awaiting parts. Safety concern: The vehicle lost motive power at highway speeds 3 times in two days after the recall remedy was performed and the vehicle was returned to us as repaired. Occupants at the time included 2 adults and 3 children. No crash, injury, or fire occurred, but each event presented a serious collision risk from sudden deceleration in traffic. This experience is consistent with the concern in NHTSA's reopened investigation that the software-only recall remedy does not address the underlying hardware defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)