NHTSA complaint #11751538

Owner complaint summary

The contact owns a 2020 Ford F-150. The contact stated that while operating the vehicle, the transmission was shifting hard, jerking, and downshifting unexpectedly and randomly switching gear. The vehicle was taken to the local dealer on several occasions over the years for the recurring transmission failure. The transmission software updates were performed but the failures persisted. The vehicle later stalled and was towed to the local dealer who diagnosed that the transmission CDF drum had failed and needed to be replaced. The vehicle was not repaired and was later towed to the local transmission specialist who confirmed the failure and replaced the CDF drum and the vehicle was repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 30,000.