NHTSA complaint #11751992

Owner complaint summary

On XXX I was traveling with my [XXX] mother who has 2 plates to her hips from a fx. We had stopped at a rest area. I went to get her out of the front passenger side and the door would not open from outside or inside. The other doors were fine. She is not able to climb over the front console so I called the police. They were able to get her over the front seat to the back. Very upsetting for this to happen. I went online to see what the issue could be and saw there is a class action suit against Nissan on the door locks(actuator) as Nissan is refusing to do a recall. I went to my Nissan dealer to do repairs and sure enough it was the actuator. Cost of $940.95. The dealer could have cared less of what happened. This is a safety issue. What if all my locks did not open and she was stuck in the car since the temps were 96 that day.Receipt for repairs are attached. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)