NHTSA complaint #11752899

Owner complaint summary

2019 Audi Q5 had the hardware fail which controls the rear view camera (controls other functions too) It's known as the MMI and the replaced part says "MIB2 Main-Unit" on the housing. I have the old part that the dealer replaced in my possession. Dealer confirmed the part was broken and would require replacement. not having a rear camera impacts safety in parking lots, backing in to streets etc, as well as increased risk of backing off the road esp in tight settings. there was no initial warning - it 100% stopped working then would give some warnings or random short term use the past 3 months while scheduling replacement. Completely unreliable for day to day safety, as we back on to a busy road multiple times per day.