NHTSA complaint #11753031

Owner complaint summary

2019 Honda CR-V, 74,429 miles. Steering wheel exhibits stickiness/notchiness when turning or making slight corrections and does not return to center on its own. Matches other CR-V owner reports of "sticky steering," the subject of an NHTSA investigation/recall on related model years and Honda/Acura platforms sharing the same EPS rack/gearbox. COMPONENT: Electric power steering (EPS) rack/steering column is suspected. Vehicle is in my possession and available for inspection upon request. RISK: Steering failing to self-center, plus intermittent stickiness during turns/corrections, risks needing sudden extra force to move the wheel, which could cause overcorrection and loss of control, especially at highway speed or during lane changes. DEALER CONFIRMATION: Honda Lisle, ILtest drove the vehicle on 7/22/26 and verbally confirmed notchiness. He later left a voicemail stating the only fix is full power steering rack replacement, verbally quoted at $5,500. Nothing was documented in writing on the repair order; no diagnostic findings or formal quote provided despite my request. OTHER INSPECTIONS: Vehicle was at Honda Lisle, IL on 7/22/26 for an unrelated grille-shutter code that set off all of the dash lights. No inspection by police, insurance, or other parties. WARNING LAMPS/MESSAGES: None. No dashboard warnings appeared. Symptom noticed during normal driving.