NHTSA complaint #11753417

Owner complaint summary

Following the 68C recall remedy, my vehicle's electric drive mode exhibits intermittent and unsafe power loss during normal operation. Symptoms include sudden RPM spikes, abrupt ICE engagement, loss of drive power with a delay before the gas engine catches, and electric mode becoming temporarily unavailable — occurring unpredictably during stop-and-go traffic, merging, and intersection navigation. I have documented a consistent thermal threshold trigger: symptoms reliably emerge after 10-20 minutes of electric mode operation in ambient temperatures above approximately 80°F, and onset is faster when the battery is warm from prior use. No fault codes are generated because the power limiting appears to be intentional software behavior implemented via the 68C recall remedy — not a malfunction. As a result, dealers scan the vehicle, find no codes, and characterize the behavior as normal operation. Stellantis marketed this vehicle on its electric drive capability. Following the 68C recall, a software update appears to have throttled that capability to protect the battery pack from thermal overload — likely because the cooling system cannot maintain safe battery temperatures under sustained electric load. Jeep now calls this reduced capability "normal operation," effectively de-featuring the vehicle via recall remedy while introducing a new safety risk: unexpected power loss during merging and intersection navigation with a dangerous delay before ICE engagement. I have an open FCA Customer Care case on this issue. The dealer has declined to road-test the vehicle until symptoms are actively occurring. I am requesting NHTSA investigate whether the 68C recall remedy introduced an unaddressed safety defect affecting all 4xe vehicles in this population. Videos of symptoms available via YouTube: [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)