Verified government source

NHTSA complaint #11753617

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2023 BMW X5

Manufacturer

BMW of North America, LLC

Components

ELECTRICAL SYSTEM

Dates

Incident: 07/01/2026
Filed: 07/29/2026

Owner complaint summary

A manufacturer defect caused connector pin corrosion and thus the head unit dash stopped working completely and needs to be replaced. The head unit is what the back up camera comes through causing safety concern. It is no longer under warranty because of the miles, otherwise yearwise it would be. BMW won’t provide any good will assistance. This happened in 2026 on a 2023 model year. It has been brought to a bmw service center with a quote of over 6k to fix. No warning symptoms.

Official record ID (ODI): 11753617. This page is the human-readable source link used across afterwarranty. The JSON record button above proxies NHTSA's public API so verification works in every browser.