NHTSA complaint #11753776

Owner complaint summary

I currently own a 2020 Nissan Altima with 49,186 miles and I am reporting a recurring power door lock failure. This vehicle was inspected at the Nissan of Cumming location this morning to confirm the issue. Three of the passenger-side door lock actuators have failed within a short period of time. The two rear door locks stopped working at the same time, and approximately two weeks later the front passenger door lock also stopped working. The driver's door has started to not unlock when turning the car off where it normally did up until recently. The affected doors do not respond to the interior power lock/unlock buttons or the key fob. When attempting to lock or unlock the doors electronically, I can hear the actuators attempting to operate, but the doors do not actually lock or unlock. The doors can only be locked or unlocked manually. This failure affects multiple doors and appears to be a premature component failure given the vehicle's mileage. A malfunctioning power lock system could create a safety concern if occupants are unable to quickly secure or unlock doors during an emergency situation or if electronic access is needed. I am requesting that the NHTSA investigate whether there is a broader defect involving door lock actuators or the power door lock system in 2019 - 2020 Altima vehicles. I have also submitted a case with Nissan Affairs. The case number is 56942179.