NHTSA complaint #11753778

Owner complaint summary

I am submitting a complaint regarding a serious water intrusion issue with my 2023 Nissan Rogue. My vehicle developed a severe water leak that allowed water to enter both sides of the vehicle. The amount of water intrusion is significant and has caused concern about possible hidden damage, including mold growth, mildew, and damage to electrical components. I brought my vehicle to Hallmark Nissan in Birmingham, Alabama for evaluation. The dealership informed me that this is a known issue and that Nissan has a Technical Service Bulletin, NTB21-097B, addressing water leaks at the top front corners of the windshield on certain 2021–2023 Nissan Rogue vehicles. My vehicle was only two days outside of the warranty period when I brought it in for this problem. Even though Nissan has identified this issue through a Technical Service Bulletin, I was advised that I would be responsible for approximately $684 in repair costs. I believe this is unacceptable for a relatively new vehicle with a known defect. A vehicle should not allow water to leak into the passenger compartment due to a known issue shortly after the warranty expires. This water intrusion creates potential safety concerns, including: Mold and mildew growth that could affect occupants’ health. Corrosion or failure of electrical wiring, connectors, sensors, and other vehicle systems. Potential malfunction of safety-related components due to water damage. Additional costly damage that may not become apparent until later. The existence of Technical Service Bulletin NTB21-097B demonstrates that Nissan is aware of this condition, yet customers are still being required to pay for repairs. I believe this issue should be investigated as a potential safety defect rather than treated as a normal repair expense. I am requesting that NHTSA investigate this water intrusion issue affecting Nissan Rogue vehicles and determine whether Nissan should provide a safety remedy or recall for affected owners.