NHTSA complaint #11755450

Owner complaint summary

Since purchasing this vehicle new in Dec 2019, I have had issues with hard shifting/clunking when going from park to reverse and driving. There is also a vibration going down the road and hard, erratic shifting up through the gears, as well as when slowing down. At around 15,000 miles I took it back to the dealership where they could not figure out what was wrong and just reprogrammed the software on the learn to drive system. That would corrected it for a short period of time. This was again done at around 25,000 miles. I brought this up at least 3-4 more times while having it in for servicing at Kruse Ford in Marshall MN and it was always, "cannot duplicate." I took it there at 58,000 miles before the warranty was up and again they said they could not duplicate the problem... It showed up as soon as I pull off the lot.. On 8/6/2026, now with 80,000 miles on it, I took it into Atwater Ford in Atwater MN where I purchased it new and they pulled up Ford TSB 25-2475 where it says the CDF clutch cylinder and a bunch of parts need to be replaced in the transmission. This TSB identified a previous TSB so I went back to see when they came out. In all I found a handful of TSBs on this issue that FIRST came out in May of 2023, well before my warranty was up and when the mileage was under the 60,000. This should have been found and repaired under warranty.