NHTSA complaint #11755513

Owner complaint summary

Our 2020 Ford F150 transmission failed at 80k miles. Ford USA offered to pay half of the repair cost but is not willing to take full accountability on a transmission that was never was put under stress. Our truck never towed anything and was only use to drive from the shop to the job site and with only 1 up to 2 passenger only max. Per google research: The 2020 Ford F-150, equipped with the 10R80 10-speed automatic transmission, commonly experiences harsh, erratic, or delayed shifting, sudden jerking or lunging between gears, and gear slippage. These issues stem from software calibration flaws in the adaptive learning system or mechanical wear on internal components. Common Symptoms and Issues Rough Shifting: Hard, delayed, or clunking engagement when shifting between lower gears, especially on cold starts. Lunging or Hesitation: Sudden forward surges or hesitation when trying to accelerate from a rolling stop. Gear Slippage: Temporary loss of power delivery or failure to catch the next proper gear cleanly. Shift Cable Clip Recall: A limited recall addressed a faulty shift cable lock clip where the gear indicator might show a different gear than what was actually selected, increasing rollaway risks