NHTSA complaint #11756543

Owner complaint summary

I am submitting a complaint regarding the battery in my 2022 Subaru Outback. The original battery failed after only approximately 2½ years of normal use. This issue became a serious safety concern when my vehicle stopped at a traffic light at a very busy intersection and died. I was unable to safely move the vehicle and felt that I was in a dangerous situation because of the surrounding traffic. I was so concerned for my safety that I had to call 911 for assistance. After experiencing battery problems, it was determined that my Subaru Outback needed a larger, higher-capacity battery. This raises concerns that the original battery supplied with the vehicle may not have been adequate for the vehicle’s electrical demands. I do not believe a vehicle of this age should experience a battery-related failure that leaves the driver stranded in an active intersection and creates a potentially dangerous situation. I am requesting that Subaru issue a recall On model year 2022 Subaru Outback. Im requesting a reimburse for the costs I incurred as a result of replacing the original battery. Most importantly, I believe Subaru should address whether this battery issue presents a safety risk to other Subaru Outback owners, since a sudden loss of vehicle operation in traffic could potentially result in a serious accident. Unfortunately, the problem did not end there. Roughly a year and a half after the replacement battery was installed, I had to replace the battery again. Having multiple batteries fail within such a relatively short period of time makes me concerned that there may be an underlying issue with the vehicle’s electrical or charging system rather than simply a problem with the batteries themselves Thank you for your time