NHTSA complaint #11757482

Owner complaint summary

The contact owns a 2019 Ford F-150. The contact stated that while driving at an undisclosed speed, the transmission unexpectedly downshifted. There was an abnormal sound coming from the vehicle. The vehicle was pulled over to the shoulder of the roadway. The accelerator pedal was depressed, and the RPM became elevated. The check engine warning light was illuminated, and the vehicle failed to go forward or backwards. The contact stated that the transmission failed to shift into the intended gear. The vehicle was driven to the residence. The contact stated that the failure was persistent. The vehicle was taken to the dealer, where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle was taken to the dealer several times since being purchased in 2019; however, the failure was not duplicated. The contact stated that the failure was persistent. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 15,407.