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NHTSA complaint #11757652

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2024 AUDI Q5

Manufacturer

Volkswagen Group of America, Inc.

Components

LANE DEPARTURE,FORWARD COLLISION AVOIDANCE

Dates

Incident: 03/01/2025
Filed: 08/18/2026

Owner complaint summary

Vehicle had 2000 miles on it when warning messages of Distance warning unavailable and Audi pre sense limited with beeping signal sounding every few miles. The dealership confirmed the issue but only blamed a dirty sensor for the issue.The problem persisted even with cleaned sensor for another 6 thousand miles of driving after which I got an active lane malfunction warning. Since then all the warning messages and beeping stopped, but also the pre sense, and lane monitoring no longer work. Paid extra money for these extra safety features but they are not working.

This is an owner complaint filed with NHTSA (ODI #11757652). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11757652)Back to reports

Official record ID (ODI): 11757652. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.