NHTSA complaint #11757754

Owner complaint summary

Was driving with my husband and granddaughter in the car and had just left the house. Horrible, loud explosive sound like a gunshot and glass sound and glanced to make sure all glass ok and our granddaughter was safe. Could see the glass flying behind us and a car swerving behind us to miss it. Pictures are attached showing the sunroof exploded outward. No glass hanging down, no central area point of impact. Sunroof glass is covered under Kia’s 5-year/60,000-mile New Vehicle Limited Warranty; if they deem it to be spontaneous explosion or shattering. Contacted KIA Corporate. Case # XXX Under advice of KIA corporate (Crystal), we took it too the dealership I bought it from this am , [XXX], and they were very rude and dismissive; argumentative. He said it would take about 4 days to even inspect it, that they were behind. And he could rent a car to me for $40 a day. This is a new car I have had for less than 6 months! So, we took it to Boomer Kia. (after calling and they were so nice, they said come right in) He said he took pics, submitted our pics and description of story to the KIA rep that came in this afternoon, and he just called and said they will not cover it under warranty. It is in the warranty but is up to their discretion. Everything I read said this happens and that is why people are suing Kia....because they do this and dont cover and because they refuse to a recall, even though they know either the glass or the setup is faulty. I think personally the construction allows for heat to get under the glass and that is why it explodes outward. Spontaneous shattering and exploding sunroofs have been proven to occur in the 2025 Kia Tellurides due to thermal and/or structural pressure. There are numerous lawsuits, currently. Photos all over the internet that look just like mine. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)