NHTSA complaint #11758013

Owner complaint summary

The windshield wipers and system of water delivery from the blades onto the windshield is a total disaster. You can easily have an accident due to extremely poor visibility after using the windshield wipers to clean the windshield with water, especially if the sun glares on your windshield which is now smeared not clean and reflects and refracts all the smear. You can't see and aggravates the driver. I almost did have an accident. Very scarry to have such poor visibility when you expect to clean your windshield not to smear it! Water is dispersed from the blades way too late in the sequence and the quantities are too small to perform a cleaning, not even a suboptimal one. I asked the dealer to fix the timer and it cannot be done. I also asked to allow more water to be deliver earlier in the sequence and that can't be done either. In addition, the water tank for the window cleaning is way too small as you try to keep cleaning since it only smears. Honda needs to address this issue. I was a Honda enthusiast since the early 90's, but I will never buy a Honda again if they don't change this design which is a total safety hazard. This happens all the time when you try to clean the windshield and it is dry outside. At least when it is raining the rainwater helps. I uploaded some pictures below that shows a “clean” smeared after trying 3 times to clean the windshield using new blades. Extremely unsafe and disappointing of Honda's "new" useless design. They can at least change the software to allow the service dealers to reset the time of the water delivery sequence to be instant when the blade is still down and to have more water be delivered. Currently the water delivery happens only when the blades made it up already, after they already smeared a dry window and in the mean time you lose all the water delivered at the point and the windshield is not clean, but smeared. I am retired engineer by profession and Honda can go back to the design board to come up with a fix.