Verified government source

NHTSA complaint #11758407

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2020 AUDI Q5

Manufacturer

Volkswagen Group of America, Inc.

Components

ELECTRICAL SYSTEM,SEAT BELTS,SEATS

Dates

Incident: 05/22/2026
Filed: 08/21/2026

Owner complaint summary

Electrical system failure due to water in the spare tire & battery well, purchased key fob, 2 auto batteries unable to program fob due to non compatible 1st battery, info display contact dealer, had the water extracted, there were no prior indicators of an upcoming issue until the morning of May 22,2026 when my vehicle wouldn't start so I called roadside assistance for a boost. The key symbol is constant on display now, after over 2mos @the dealer, made several calls to Audi Corp, Audi. com, Audi USA., Consumer Protection, Texas Lemon law , it was shown to have an active recall. I was advised to contact my insurance company, which was denied seems as though no resolve for an actual ongoing Audi issue. I'd hate to be driving & the vehicle comes to an abrupt stop & put lives in danger from a known ongoing recall issue by Audi. Thanks in advance for your attention to this matter. Regards,

This is an owner complaint filed with NHTSA (ODI #11758407). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11758407. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.