NHTSA complaint #11758933

Owner complaint summary

I own a 2023 Jeep Wrangler 4-Door Sahara 4xe (VIN [XXX], plug-in hybrid). Since new, this vehicle has had repeated electrical and high-voltage (HV) hybrid battery system failures. About eight months after purchase, at approximately 6,590 miles, the vehicle lost power and would not restart in a parking lot ("Service Charging System" warning) and had to be towed to the dealer (Repair Order #[XXX], 10/18/2023–10/20/2023); a 12V battery failure was diagnosed. On February 9–10, 2026, the dealer performed Recall Campaign 68C (JL/WL PHEV HV Battery) on this vehicle — a software/module update to the BPCM, HCP, AHCP, PCM, TCM, and IDCM, plus an HV battery diagnostic analysis (Repair Order #[XXX]). On [XXX], at approximately 22,692 miles, the check engine light illuminated and the dealer diagnosed a hybrid (HV) battery failure. The manufacturer (Stellantis/FCA US LLC) subsequently opened a warranty case (#[XXX]) and a lemon-law repurchase case (#[XXX]), confirming the vehicle could not be repaired and offering repurchase or $15,000 cash compensation. As of this filing, the vehicle remains at the dealership, out of service, well past the dealer's own promised repair completion date. Across its ownership, this vehicle has been out of service for HV-battery- and electrical-system-related repairs for a documented cumulative total of approximately 50 days. I am filing this report because a vehicle losing propulsion/electrical power unexpectedly, and a manufacturer needing to run an HV battery software recall campaign on this same vehicle only six months before a full HV battery failure, both raise safety concerns beyond an ordinary warranty repair, and I want this pattern on record in case other owners of this model are experiencing the same failures. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)