NHTSA complaint #11759267

Owner complaint summary

The infotainment touchscreen in my 2022 Honda Accord is malfunctioning and repeatedly registering phantom or “ghost” touches without any input from me. While I am driving, the system unpredictably changes screens, changes radio stations and audio settings, interferes with phone/CarPlay functions, and makes selections on its own. The malfunction can happen suddenly and repeatedly while the vehicle is in motion. This is frightening and creates a serious driving distraction because the unexpected activity draws my attention away from the road and causes me to try to determine what the system is doing or correct unwanted selections. I am concerned that this unpredictable malfunction could contribute to a crash. There is no warning before it occurs, and I cannot reliably predict or control when it will happen. The vehicle is available for inspection, and I am seeking evaluation by an authorized Honda dealership. I am requesting that NHTSA investigate whether this is a widespread safety-related defect because other owners have reported similar phantom-touch behavior.