NHTSA complaint #11759481

Owner complaint summary

The vehicle developed an intermittent crank/no-start condition and later stalled after being driven home. An independent repair facility diagnosed the vehicle before it was taken to Honda and documented no fuel pressure at the fuel rail and diagnostic trouble code P0087 for low fuel pressure. The shop advised that Honda has a known fuel-pump issue and recommended that the vehicle be taken to a Honda dealer for recall-related repair. The vehicle was then towed to a Honda dealer. The dealer also determined that the fuel pump requires replacement. The dealer advised that the fuel pump had previously been replaced under Honda's 2021 fuel-pump recall. Honda has now denied another recall-related repair based on the dealer's claim that water is present in the fuel. I requested objective testing to document the alleged water contamination and its relationship to the pump failure. The dealer provided a photograph of cloudy fuel but did not provide a quantitative water-content test. I was told that the dealership's master technician determined that the sample contained water. The vehicle has approximately 53,700 miles. The replacement fuel pump has failed with symptoms consistent with loss of fuel pressure, including intermittent no-start and vehicle stalling. The independent shop's P0087/no-fuel-pressure diagnosis was made before the vehicle was taken to Honda. I am concerned that replacement fuel pumps installed during Honda's prior fuel-pump recall may be experiencing subsequent failures that can cause engine stalling or prevent vehicles from starting.