NHTSA complaint #11759635

Owner complaint summary

The contact owns a 2024 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering), and the vehicle was taken to the dealer, where the recall repair was completed; however, the failure occurred while driving. The contact stated that while driving at various speeds and turning, the steering wheel made abnormal sounds, was sticking, and failed to return to center. The vehicle was taken back to the dealer, where the contact was informed that a diagnostic fee was required, and the contact was asked to sign a document. The contact declined to pay the fee or sign the document. Additionally, the contact stated that the windshield wipers were malfunctioning, intermittently moving past the windshield trim and failing to touch the glass while operational. The dealer was notified of the windshield wiper failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failures. The failure mileage was approximately 90,000.