NHTSA complaint #11759841

Owner complaint summary

I own a 2021 Nissan Rogue SV, 2.5L engine. I have repeatedly experienced a strong gasoline/fuel/exhaust-like odor inside the passenger compartment of the vehicle. The odor is extremely strong and has caused me and my passengers to experience dizziness, nausea, feeling sick, and discomfort. I regularly transport my children, including a [XXX] child, creating a serious safety concern. The exact component causing the odor is UNKNOWN. The vehicle is available for inspection upon request. I have taken the vehicle to the Nissan dealership more than eight times for this same recurring problem. On some occasions, I was turned away without the vehicle being properly inspected, and on other occasions I was told that the dealership could not find anything wrong or that there was nothing they could do to repair the issue. The problem has continued and worsened I eventually took the vehicle to an independent automotive repair facility for a second opinion. Their written service documentation states that I reported a strong smell of gas and feeling sick. The shop removed the rear seat cushion and inspected the low-pressure fuel pump and found no leak at that particular time. They also visually inspected the high-pressure fuel pump and found no obvious signs of a fuel leak at that time. The independent shop documented the ongoing concern and recommended that I return to the dealership with the information they found. Their documentation also states that I should not drive with children in the vehicle at this time because of the unresolved issue. Although the independent inspection did not identify an active fuel leak at the time of inspection, the recurring odor remains unresolved. The problem appears to be intermittent or difficult to reproduce during inspection, but it continues to occur during normal operation of the vehicle. I am particularly concerned because this vehicle is used to transport my children and we have all experienced some health concerns. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)