NHTSA complaint #11759990

Owner complaint summary

My 2022 Ford Edge Titanium (equipped with the 8F35 transmission) is exhibiting severe shuddering, jerking, harsh shifting, lurching, and hesitation. I just received the $8,500 cost estimate to rebuild the transmission on my car that is only 3 years old due to the torque converter failure. These faulty Ford Motor Co transmissions are on back-order due to so many failures across the country. This high out-of-pocket repair cost count is HALF of the money I still currently owe on this vehicle. It is available for inspection if someone comes to inspect it within the next couple of weeks because I have no choice but to have it repaired. I am a nurse who has a job to get to on a daily basis. It causes severe shuddering, harsh shifting, and sudden loss of power when I am traveling and trying to accelerate in traffic or cross dangerous intersections. It has been thoroughly inspected by a certified transmission mechanic who is very well versed on this same particular issue with all of these particular Ford Edge transmissions that enter his shop on a daily, weekly, monthly, and yearly basis. Their were no warning lamps, messages, and no other symptoms of the problem prior to the failure. The issues first starting appearing around a year after purchasing the car, so probably around XXX. I purchased the car from a Ford dealership in [XXX] on XXX. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)