NHTSA complaint #11760001

Owner complaint summary

I am filing this complaint regarding the recurring infotainment screen failure on my 2020 Lincoln Aviator. The center display repeatedly goes completely black while driving or when using Apple CarPlay. When this occurs, I lose the backup camera, navigation, audio, climate controls, and other vehicle functions. The loss of the backup camera creates a serious safety hazard when reversing. The vehicle has been taken to an authorized Lincoln dealership numerous times for this same issue. The dealership has performed software updates, module programming, module replacement, diagnostics, and recall-related repairs. Despite these repeated repair attempts, the defect remains unresolved. I was informed there is currently no permanent repair for this recurring problem. I have spent significant time and money returning the vehicle for repairs and have opened multiple cases with Lincoln/Ford requesting a permanent solution and vehicle repurchase. Despite repeated unsuccessful repairs, Ford denied my request. This is an intermittent safety defect that occurs without warning and continues after multiple repair attempts. I respectfully request that NHTSA investigate this defect and determine whether the current recalls and repair procedures adequately correct this safety issue, as I believe other 2020 Lincoln Aviator owners may be experiencing the same unresolved problem.