NHTSA complaint #11760929

Owner complaint summary

My 2022 Tesla Model 3 Long Range has developed a failure of the Autopilot/ADAS computer. The AP computer remains installed in the vehicle and is available for inspection. The vehicle operated normally before software update 2026.26.6. Following the update, Driving Visualization and Autopilot began going offline, along with automatic headlights, automatic turn signals, emergency braking, collision and traffic warnings. The failures have continued despite software/firmware reinstall, DAS reset, camera calibration, and hard reset. Tesla Service inspected the vehicle and confirmed that the AP computer is defective and recommended replacement at approximately $2,600. I paid $120 for Tesla's diagnostic assessment. Service Mode has recorded repeated AP watchdog/kernel-panic events, including APS_w169_TurboA_SCS_LKUP, APS_w134_appMIA, APS_w135_appCritical, and PM_a041_dasMIA. The vehicle has also recorded simultaneous exits of multiple camera streams, sometimes causing camera feeds to go black while driving. Service Mode has shown the AP ECU in Coreboot/INIT, intermittent loss of communication between the AP ECU and infotainment ECU, missing GNSS Ethernet communication, and unavailable AP temperature telemetry. This creates a safety concern because multiple safety-related driver-assistance and camera-dependent systems can unexpectedly become unavailable while driving. The vehicle remains manually drivable, but the driver must unexpectedly operate without previously available functions. The failure can also affect automatic headlights and turn signals, requiring manual operation. I am reporting this as a potential safety defect because multiple ADAS/camera systems fail simultaneously and the AP computer repeatedly crashes/reboots. The failure began after a software update, although Tesla has stated that some alerts predated the update. Due to the GPS board contacting the autopilot first before the infotainment, precise location is off and navigation is unavailable.