NHTSA complaint #11760987

Owner complaint summary

While driving home on a Sunday afternoon, out of nowhere, a very loud pop sound happened followed by grinding. We were so worried that my husband pulled over thinking we had done major damage to the car somehow. Visual inspection under the car yielded nothing leaving us puzzled. No warning lights came on before, during, or after. We had it taken to the Acura dealership in Fairfield, Ohio. The car was still within warranty at this time, and they found nothing nor could they replicate the sound. My husband explained that it sounded to be transmission related. They chalked it up to a loose tie rod end which they “tightened” to solve all of our problems. We left the dealership and took the car home experiencing no further problems. Fast forward to the winter of that same year we realized that no matter what mode we put the car in we didn’t have AWD. Still no warning lights. The following spring, approximately 20,000 miles after experiencing the first loud pop and grind, we started getting error messages on our user dashboard. “All wheel drive system problem. Only front wheels may be powered. See your dealer”. We immediately scheduled a service appointment with the same Acura dealership. Within minutes of having the car examined on the lift the Acura certified technician found the problem to be the AWD transfer case and additionally the transmission. Stating we would need to replace both. They came back with a quote of approximately $18,000 for a new transmission, transfer case, labor, and all associated materials, for which we declined. Currently seeking help for recall as we do not believe a transmission/ transfer case should fail so quickly under normal driving circumstances.