NHTSA complaint #11761041

Owner complaint summary

I am writing because I am having an ongoing problem with my car stereo ghosting. I understand it to be the digitizer that Honda is fully aware of. When I called to speak with the service manager at the Honda dealership where I purchased my Honda Accord from in 2022, along with a Honda Care warranty, I received a well rehearsed and scripted response about Honda being aware of the problem. I was told that the issues they are experiencing with ghosting is a software issue and not a hardware issue, and for that reason Honda is no longer replacing the touchscreen or making any attempt to resolve these issues. According to the service manager at Hendrick Honda of Charleston, Gary Hamilton, their dealership has been instructed to stop switching out the hardware, as switching out the hardware has only made the problem worse than it already is. When I bought the 100K Honda Care extended warranty, with my vehicle in 2022, the key selling point that the sales manager used to sell me the warranty was all the things that could potentially go wrong with the vehicle’s electronics, including the Infotainment system and car computer. This problem that I have been experiencing with my car audio is NOT a new problem and has gotten progressively worse as time goes on. Honda has been having this same problem with all 10th generation Honda Accords (2018-2022). I pay for a monthly/annual subscription to SiriusXM radio, which I can no longer seem to enjoy because the infotainment system repeatedly kicks me out and goes completely haywire on me. I have a video that I took over a period of approximately one week and I am prepared to exercise my rights to getting this problem rectified and resolved if necessary. I am seeking a class action lawyer who may be willing to file a class action suit against American Honda Motor Corporation. In exercising due diligence, I’ve learned that the problems I am experiencing are the exact same kinds of problems that Honda Care is designed to protect us from