NHTSA complaint #11761414

Owner complaint summary

What is considered the “infotainment center” is what Honda is calling “ghosting”. It randomly selects things or doesn’t work. It makes it impossible to use maps via this device taking out the safe option to use directions. It is also highly distracting while driving as it could be randomly calling someone and you’re desperately trying to make it hang up while it’s also not responding so you have to dig out your phone which is not something that you should be grabbing while driving. It falsely reports crashes and cops etc to Google Maps. It randomly chooses what it does or doesn’t want to do and when. It’s chaotic and concerning on top of removing the ability to safely map places. Other times it doesn’t respond at all. Video available as needed. Too large to upload