NHTSA complaint #11761799

Owner complaint summary

We purchased a used 2020 F­150 in late summer 2024. We brought it in for issues in November 2024, but the Ford dealership found no repairs were needed. We returned in March 2025 when the CDF drum failed requiring a transmission rebuild, a known issue with Technical Service Bulletin but not a recall. The engine continued consuming oil after this despite Ford completing all applicable service bulletins and advising there was nothing further to do. We took the vehicle in for service in May, 2026 and were told they had already updated software to address the oil consumption and we were told that should resolve the issue. On June 30, 2026, the truck was towed to the dealership after repeated stalling and a check engine light. The dealership again acknowledged this is a known issue with this engine - the valve seals are defective yet they had stalled our concerns so long at this point, we were past the warranty period. We researched and found this was a widespread, known issue asked whether Ford would offer customer loyalty assistance after 30 years of Ford ownership. We were told the truck's approximately 118,000 miles exceeded the assistance threshold. The engine replacement was quoted at $15,000. Ford advised us to repair the engine and save our receipt in case they should issue a recall at some point in the future. Given the value of the truck was $15,000 we chose not to keep investing in this vehicle and sold it for parts at a loss.