NHTSA complaint #11761973

Owner complaint summary

I am submitting a formal complaint regarding my 2022 Lincoln Navigator, VIN [XXX], which I purchased new from a Lincoln dealership in [XXX]. Since purchasing the vehicle, it has experienced multiple significant mechanical, safety, and reliability problems: The transmission required repair, and the vehicle remained at the repair facility for more than one month while the work was completed. The original tires had to be replaced, resulting in an out-of-pocket expense of approximately $1,900. The suspension has not operated properly since we purchased the vehicle and continues to cause concern. The vehicle has reportedly been affected by seven recalls. The entire air-conditioning system now needs repair, and I have been quoted approximately $2,700. The continuing transmission and suspension problems are particularly concerning because they may affect the vehicle’s safe operation. Considering that this Navigator was purchased new and is a premium vehicle, this history of repeated defects, recalls, extended repair time, and substantial expenses is unacceptable. I respectfully request: A comprehensive review of the vehicle’s complete warranty, recall, and repair history. A thorough inspection of the transmission and suspension to determine whether the vehicle can be operated safely. Repair of the complete air-conditioning system at no cost to me. Reimbursement of the approximately $1,900 paid to replace the tires. Appropriate reimbursement for transportation expenses and the extended period the vehicle was unavailable. Consideration of a manufacturer repurchase, replacement vehicle, extended warranty, or other substantial goodwill assistance because of the vehicle’s continuing problems. Please establish a formal case, provide me with the case number, and respond in writing within 10 business days. I am prepared to provide the purchase agreement, repair orders, tire invoice, air-conditioning estimate, recall notices, photographs, and any o INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)