NHTSA complaint #11762615

Owner complaint summary

2019 Jeep Wrangler JLU experienced intermittent CAN-C communication failure. Vehicle has repeatedly experienced simultaneous loss of multiple electronic systems. On September 7th 2026, while driving, vehicle unexpectedly lost electric power steering, windshield wipers activated without command, ABS/TPMS/ESC warning lights illuminated, and vehicle subsequently would not shift into gear after stopping at a traffic light. Hazard lights would not activate. After shutting vehicle off, vehicle would not enter ACC or restart normally. Opening driver’s door unexpectedly caused vehicle to enter ACC. Manipulating the CAN-bus wiring/STAR connector behind the glove box has historically temporarily restored normal operation. Vehicle has previously required repair to this wiring/connector, and the failure has recurred. This has been occurring for at least 3 years and since 60,000 miles. This presents a significant safety hazard because steering assistance, shifting/propulsion, and signaling were simultaneously affected while driving. It is a known Chrysler issue (FCA STAR Case S2108000146) and should be recalled as there is a CLEAR and present danger with this ongoing issue.