NHTSA complaint #11763608

Owner complaint summary

Vehicle: 2024 Honda CR-V I am reporting a longstanding steering safety concern that existed well before my recent accident. I first reported steering problems to an authorized Honda dealership when my vehicle had approximately 1,155 miles. I reported difficulty with the steering wheel returning to center and the steering grabbing to one side. I subsequently returned to Honda multiple times for steering-related concerns. At approximately 2,121 miles I reported the vehicle pulling left or right on the highway. At approximately 4,910 miles I again reported pulling and a sensation that the steering wheel was pulling by itself. At approximately 5,693 miles I reported that the vehicle would move to the right at highway speed and required constant steering correction. At approximately 15,754 miles, I reported that the steering felt very tight and that two hands were necessary because of the high steering effort. At approximately 25,468 miles, after I reported that the steering was sticking, the steering gearbox/power-steering rack was replaced. I subsequently continued experiencing steering-related issues and returned for additional service. Most recently, at approximately 34,603 miles, I again reported tight steering, pulling to the right and shaking at highway speeds. On September 04, 2026, at approximately 38000 miles, while driving in wet conditions, I was involved in a loss-of-control/hydroplaning accident. During the event I was driving in traffic and following other vehicles, I was maintaining control of my vehicle with both hands on the steering wheel. During the incident, I suddenly noticed that the vehicle began pulling or steering sharply to the right, despite my efforts to maintain the vehicle's direction. As I attempted to correct the vehicle's direction and steer to the left, I experienced significant resistance in the steering, and the steering became unusually difficult to turn to the left. I was unable to regain proper directional control of