NHTSA complaint #11763694

Owner complaint summary

BMW issued safety recall 26V438 (starter fire risk) for my 2022 BMW X3. On September 11, 2026, BMW Arrowhead confirmed my vehicle is affected but has no parts available and no repair timeframe. I was instructed to park outside due to fire risk and to avoid driving the vehicle. When I asked the dealership for a loaner vehicle given the safety instruction, I was told: "no parts, and because of that we can't give you a loaner because there is no timeframe." I called BMW Customer Relations on September 11, 2026 and was told they would follow up. I am a parent of two minor children and have an 80-mile daily commute, and currently have no safe alternative transportation. Current odometer reading: 74,668 miles.