Verified government source

NHTSA complaint #11763822

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2019 DODGE DURANGO

Manufacturer

Chrysler (FCA US, LLC)

Components

POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

Dates

Incident: 08/26/2026
Filed: 09/12/2026

Owner complaint summary

The vehicle fails to start reliably. I have made all the necessary repairs in an attempt to have the car to start reliably. I have replaced items that the average owner would think are normal wear-and-tear items around the starting system. I have also replaced items that the average owner would not think would wear out and need replacing. All of this work was done out of pocket. A warranty or recall covered none of the work. Yet the car still does not start reliably. I believe this is a safety issue because it could lead to the vehicle losing power on the road and leaving occupants stranded. This is not a normal issue. This must be a manufacturer's issue. Producing and selling a vehicle that has known electrical and fueling problems. Also, Dodge, the manufacture clames the ZF 850RE-based 8-speed automatic has fluid for the life of the vehicle. Dodge claims that the transmission fluid in this transmission does not need to be changed and/or serviced. More information about this ZF 850RE-based 8-speed automatic transmission claim by Dodge would be helpful.

Crash reported
This is an owner complaint filed with NHTSA (ODI #11763822). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11763822. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.