NHTSA complaint #11764141

Owner complaint summary

While accelerating, the vehicle produces a loud whining noise from the transmission area underneath the vehicle. I took the vehicle to Modern Toyota in [XXX] on XXX at 103,287 miles. The dealer diagnosed the condition and their invoice states the vehicle "needs the transmission replaced due to a gear whine." The estimated repair cost is approximately $10,498. This vehicle is equipped with the UA80E 8-speed automatic transmission. Toyota documented this same condition in Technical Service Bulletin T-SB-0008-21, which describes a whine or grind noise from the transmission caused by the front carrier assembly pinion shafts, and prescribes transaxle replacement as the repair. My vehicle exhibits the identical symptom and requires the identical repair. The vehicle is the original purchase, bought new on XXX. The failure occurred outside the 60,000-mile powertrain warranty limit, leaving the full repair cost to the owner. This appears to be a widespread defect affecting UA80-equipped Toyota vehicles across multiple model years, and I am reporting it so it is on record. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)