NHTSA complaint #11764163

Owner complaint summary

We purchased a new 2025 Kia Telluride 17 days ago. Just three days after purchasing the vehicle, I experienced a serious and potentially dangerous failure while driving in heavy traffic in downtown Chicago. The dashboard suddenly lit up, an alarm began sounding, and the following warning appeared: “Engine Off! Shift to P or N and then start engine.” I was forced to pull off the road in VERY congested downtown traffic, put the vehicle in park, turn it off, and restart it. I immediately contacted the dealership. The next day, I took the vehicle to the dealership for an unrelated detailing issue and asked them to check out the car to address what had happened. I was told it was likely a computer fluke and that I would need to wait to see if it happens again. The next day, the exact same thing happened while merging onto the interstate on a tight onramp in congested traffic. This time, I had significant difficulty getting safely to the side of the road and came extremely close to being struck by another vehicle. Again, I had to put the vehicle in park, turn it off, and restart it. The following day, I returned the Telluride to the dealership. It has been there for over a week. They seem to know this is a common issue with Tellurides but they've indicated that KIA has not provided guidance on addressing this specific issue. As a result, they could only respond to the code that was generated- which indicates an electrical control issue. I've contacted KIA and I'm waiting to hear if they can provide a fix that can guarantee I'm not put into another dangerous situation. If an older person or teenager had been in the situations I had been in, I can nearly guarantee there would've been a very serious and potentially fatal accident. Please help us address this issue!