NHTSA complaint #11764569

Owner complaint summary

Driver safety issue. The touchscreen is nonrepsonsive and constantly glitches creating issues with navigation and also distraction. I have mad wrong turns, missed exits, and been completely distracted when dealing with this since I bought the vehicle. This is a common issue across this model with widespread complaints on the internet and dedicated discussion forums. The dealerships do patch jobs (sw updates) which does not directly resolve the issue. There are no actual diagnostics available that can identify a touchscreen issue to discern between an actual touch and a "ghost" touch. This is a driver safety issue and there are many videos online that show this type of glitching while driving. The technicians at the dealerships do not take the time to ever fully resolve this issue. I am taking my car back in for the 4th time tomorrow to get it reviewed. I imagine I am wasting more of my time and money to do this but it is not safe to drive like this. You have to experience it before you can say "it's just a touchscreen" issue. I've had passengers not understand how I can drive like this. And as mentioned above, it is not just me. Check the web. Honda should do a full recall on the infotainment system before someone, if it hasn't happened already, gets killed or injured. Thanks for reading. Very passionate on this issue. Can provide video of the issue if needed but there are plenty online if you should choose to search. It's bigger than my "touchscreen doesn't work."