NHTSA complaint #11764694

Owner complaint summary

The vehicle manufacturer (Lucid USA, Inc.) is refusing to perform federally mandated safety recall remedies under 49 U.S.C. § 30120 for open safety recalls SR-24-04-0 (NHTSA 24V-495) and SR-26-06-0 (NHTSA 26V540). Vehicle VIN [XXX] holds an official State of Arizona Restored Title. The vehicle is currently immobilized due to a physical Webasto High-Voltage Coolant Heater (HVCH) failure resulting in an Auxiliary Power Supply (APS) fault, falling under Campaign 24V-495. Furthermore, Lucid is withholding the software deployment for Campaign 26V540 (eFuse fire risk, software build 2.10.0+), which carries an explicit NHTSA advisory to park outside away from structures. Lucid refuses to execute these zero-cost safety fixes or allow diagnostic access unless I pay an out-of-pocket $40,000+ proprietary recertification inspection fee. I offered in writing to pay 100% out-of-pocket for towing and a replacement Telematics Control Unit (TCU) to restore network communication, but Lucid has refused to provide a remedy path. Federal law contains no salvage-title exemption allowing OEMs to withhold safety recall remedies or tie them to compulsory paid services. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)