NHTSA complaint #11764970

Owner complaint summary

On or about August 6, 2026, I received email communication from the GM EV Concierge , establishing Case #106606137. My vehicle has been "bricked" and GM has had possession of it since August 3, 2026, (46 days and counting) without so much as an official diagnosis or repair timeline. I have repeatedly been told that the matter has been “escalated,” that GM is “working with the dealership,” and that the repair is being “expedited,” however, I don't know to whom it has been escalated, but at this point I have not received any measurable result rather than continuous general status statements. Regardless, the practical result remains undisputed: my vehicle continues to be unavailable, my vehicle has yet to receive an official diagnosis, and I have yet been provided with a reliable repair timeline. GM continues to route my vehicle through a process that has failed to produce an official diagnosis does not resolve the underlying problem. More importantly, it does nothing to address the fact that I remain without the leased vehicle I am paying for while it is under warranty. Because GM continues to possess my vehicle, I have been required to incur over $3,000.00 in transportation and other expenses that I would not otherwise have incurred, not including the sheer amount of time my wife and I have wasted! I specifically request that GM address its own published Trip Interruption Benefits and Assistance provision. GM’s warranty and roadside-assistance states: “Trip Interruption Benefits and Service: If your trip is interrupted due to a warranty failure, incidental expenses may be reimbursed during the Powertrain warranty period. Items considered are hotel, meals, rental car, or a vehicle being delivered back to the customer, up to 500 miles.” I did not ask GM to make an unsupported goodwill payment. I asked GM to determine whether the circumstances I have experienced qualify for consideration under GM’s own published Trip Interruption Benefits and Assistance provision.