NHTSA complaint #11765031

Owner complaint summary

Honda Dealership (Grainger Honda in [XXX]) replaced a steering neck on my 2020 Honda CRV at approximately 87,000 miles in XXX The vehicle was brought into the dealership in XXX with symptoms of loose steering, creaks/groans during turns/curves and the steering wheel was catching during turns/corners. The recommendation by Honda was to replace the struts, which was completed at another location. The symptoms became evident again in the summer of 2026 and in XXX was advised by Honda to replace the steering neck. The dealership had to order the part and advised that this was a safety issue, and the car should not be driven until repair completed. The replacement of the steering neck resolved the steering issues with the vehicle. . My family had been driving an unsafe vehicle since 2025? No warnings from vehicle system. The 2020 Honda CRV was not part of a recall; however 2023-2025 Honda CRVs had a recall for the same issue with steering neck and symptoms aligned with symptoms experienced with a 2020 model. I have filed a complaint with American Honda as the repairs cost over 5,000 and failure of this critical component is outside expectations for a vehicle of this age and mileage. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)