NHTSA complaint #11765340

Owner complaint summary

My granddaughter was driving on the freeway. Car just slowed down to 30 miles an hour. Secondary collision Brake system Malfunction warning came on. Also, other lights came on. Luckly no one hit her from behind. She pulled over to the shoulder. Highway patrol came by escorted her off the freeway. By the time she reached a safe place to park, car would not go into gear. Car was towed to a Toyota dealer. After having the car checked I was told it was the transmission. Quote was 9100 dollars for repair. Car had 71329 miles. I have bought 3 Camry vehicles. I was disappointed with all the phone calls I had to make for some help for repair cost from Toyota. I finally had the car repaired after having it towed to Envision Toyota of Milpitas. Received vehicle back 09/15/2026. Out of pocket expense was 5893.03. It was mentioned to me at the Toyota dealer in Vacaville. The transmission was assembled differently in the years 2018-2024 models. Toyota knew about the issue customers were having and did nothing. Now Toyota is being sued.